IT / CRM • NTTF
CRM Domestic (Non-Voice)
Duration
3 Months
Fees*
₹6,000/-
QP code
SSC/Q2211
Avg. salary
₹0–0/mo
* Course fees are subject to revision.
Industry PartnerEligibility
- ✓Bachelor's degree(Science/Commerce/Arts)
- ✓BCA
Job Roles
The individual at CRM Domestic (Non-Voice) is responsible for resolving queries and customer cases over web chat or email. The job involves solving customer issues via mail or chat. They form the primary layer of contact with the customer and responses may be made on either pre-existing email templates or customized mails to the query requirement.
Lab equipment
- ✓VoIP Softphone
- ✓One on one System with Internet Connection
- ✓Generative AI-Powered Chatbots
- ✓Email and chat platforms
- ✓MS Office 365
What you'll cover
- 1
Module 1: Introduction To The Course
16 hrs - 2
Module 2: MS Word
40 hrs - 3
Module 3: MS Excel
64 hrs - 4
Module 4: MS PowerPoint
40 hrs - 5
Module 5: Basics Of MS Access And MS Outlook
40 hrs - 6
Module 6: Basics of Computer
64 hrs - 7
Module 7: Deal Remotely with Customer Queries
64 hrs - 8
Module 8: Manage Your Work To Meet The Requirements
56 hrs - 9
Module 9: Manage Your Work To meet The Requirements: Non-Technical Skills
64 hrs - 10
Module 10: Non-Technical Skills
64 hrs
Full topic-by-topic syllabus for every module is in the curriculum PDF ↓
Earn a nationally recognized certificate
Once you complete the curriculum, you'll appear for an independent assessment conducted by the Sector Skill Council (SSC). Clear it, and you'll receive a QP-aligned certificate under India's National Skills Qualification Framework (NSQF), recognized by employers nationwide.
QP Code: SSC/Q2211
Note: courses not aligned to a specific QP are awarded a joint certificate by SDI-B and the industry partner instead.
Hands-On Training
Practical, lab-based learning on real industry equipment — not just theory.
QP-Aligned Curriculum
Built to National Skill Qualification Framework standards, recognized across India.
Placement Support
Dedicated placement assistance connecting you with our industry network.
Industry Mentors
Learn from experienced trainers and mentors from our partner companies.
Mr. Sandip Mohanty
Senior Training Officer
M-Tech in Computer Science Engineering · 15+ years of industry training experience
Mrs. Chetna Mahato
Senior Training Officer
B-Tech in Computer Science Engineering · 11+ years of industry training experience
Our alumni from this course are working across leading automation, engineering, and manufacturing companies in India — here's where a few of them landed.
Digitide Solutions Pvt. Ltd.
VGM Consultants Pvt Ltd.
Petrolabs India Pvt Ltd.
Vibrant Infocom Pvt Ltd.
Tech Mahindra
Prime Agro Food Processing Pvt Ltd.
Narnolia Sales and Auction Private Limited
This course's graduates keep growing long after they leave SDI-B. Here's where a few of them are today.
The MS Office and communication modules at SDI-B were exactly what my employer tested for in the interview. I felt fully prepared from day one.
Snigdha Patnaik
Customer Support Representative, Vertex BPO Solutions
Learning to handle customer queries over chat and email through real practice sessions made the transition into my first job seamless.
Ashutosh Pradhan
Process Associate, Prime Manufacturing Solutions