IT / CRM • NTTF
CRM Domestic (Voice)
Duration
3 Months
Fees*
₹6000/-
QP code
QP Code- SSC/Q2217
Avg. salary
₹0–0/mo
* Course fees are subject to revision.
Industry PartnerEligibility
- ✓Graduation
Job Roles
The IT Customer Care Executive (Voice) course is designed to prepare learners to deliver high-quality customer service through voice-based communication channels. The course develops competencies in customer relationship management, professional communication, outbound calling, active listening, problem-solving, and customer query resolution. Learners will also acquire essential employability skills and gain exposure to Generative Artificial Intelligence (Gen AI) and Business Process Management (BPM) platforms to enhance customer interactions, improve service quality, and achieve organizational objectives.
Lab equipment
- ✓VoIP Softphone
- ✓One on one System with Internet Connection
- ✓Generative AI-Powered Chatbots
- ✓Email and chat platforms
- ✓MS Office 365
What you'll cover
- 1
Module 1: Introduction to the IT-ITeS/BPM Industry and the Job Role of an IT Customer Care Executive
16 hrs - 2
Module 2: Building and Maintaining Positive Customer Relationships
12 hrs - 3
Module 3: Employability Skills
64 hrs - 4
Module 4: Customer Outreach and Engagement
48 hrs - 5
Module 5: Customer Support and Feedback Management
32 hrs - 6
Module 6: Use Basic Gen AI for Customer Service
40 hrs - 7
Module 7: Integration and Management of BPM Platforms
64 hrs - 8
Module 8: MS Word
24 hrs - 9
Module 9: MS Excel
12 hrs - 10
Module 10: MS PowerPoint
12 hrs - 11
Module 11: MS Outlook & Teams
12 hrs - 12
Module 12: Basics of Computer
24 hrs
Full topic-by-topic syllabus for every module is in the curriculum PDF ↓
Earn a nationally recognized certificate
Once you complete the curriculum, you'll appear for an independent assessment conducted by the Sector Skill Council (SSC). Clear it, and you'll receive a QP-aligned certificate under India's National Skills Qualification Framework (NSQF), recognized by employers nationwide.
QP Code: QP Code- SSC/Q2217
Note: courses not aligned to a specific QP are awarded a joint certificate by SDI-B and the industry partner instead.
Hands-On Training
Practical, lab-based learning on real industry equipment — not just theory.
QP-Aligned Curriculum
Built to National Skill Qualification Framework standards, recognized across India.
Placement Support
Dedicated placement assistance connecting you with our industry network.
Industry Mentors
Learn from experienced trainers and mentors from our partner companies.
Mr. Sandip Mohanty
Senior Training Officer
MBA in Human Resources · 9+ years of industry & training experience
Mrs. Chetna Mahato
Senior Training Officer
Post Graduate Diploma in Business Management · 7+ years of industry & training experience
Our alumni from this course are working across leading automation, engineering, and manufacturing companies in India — here's where a few of them landed.
Digitide Solutions Pvt. Ltd.
VGM Consultants Pvt Ltd.
Petrolabs India Pvt Ltd.
Vibrant Infocom Pvt Ltd.
Tech Mahindra
Prime Agro Food Processing Pvt Ltd.
Narnolia Sales and Auction Private Limited
This course's graduates keep growing long after they leave SDI-B. Here's where a few of them are today.
Swati Sahoo
Customer Service Representative
Practicing real customer scenarios during training made my first weeks on the floor so much smoother. SDI-B prepared me for the actual job, not just the interview.
Abinash Behera
Process Associate-Voice, NTT DATA Centre, Noida